1. Information We Collect
When you use our services, we collect information necessary to provide immigration consulting services, including:
- Personal identification information (name, date of birth, contact details)
- Immigration-related documents (passports, educational credentials, work history)
- Financial information (for payment processing)
- Communication history and consultation notes
- Website usage information (cookies, analytics)
2. How We Use Your Information
We use information you provide to:
- Provide immigration consulting services
- Assess your eligibility for immigration programs
- Prepare immigration applications on your behalf
- Communicate with immigration authorities as your representative
- Process payments for services
- Send service updates and important notices
3. Confidentiality & Professional Privilege
All information you provide to our RCIC consultant is confidential and protected under professional privilege. We will not disclose any information to immigration authorities or third parties without your explicit written consent, except:
- When required by law or court order
- When representing you before immigration authorities (with your authorization)
- When necessary to defend against legal claims
4. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure storage, and restricted access. However, no security system is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain client information for the duration of our professional relationship and for a minimum of 7 years afterward to comply with professional standards and potential audit requirements. You may request deletion of personal information, subject to legal retention requirements.
6. Third-Party Services
We may share information with third parties only in the following circumstances:
- Payment processors (for secure payment processing)
- Immigration authorities (with your authorization)
- Legal representatives (when necessary for representation)
- Service providers who assist with secure document management
7. Cookies & Analytics
Our website may use cookies and analytics tools to improve user experience. This information is collected in aggregate and does not personally identify you. You can control cookie settings in your browser.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information (subject to legal requirements)
- Withdraw consent for use of your information
- Lodge a complaint with applicable privacy authorities
9. Changes to Privacy Policy
We may update this privacy policy periodically. Changes will be posted on this page. Your continued use of our services constitutes acceptance of updated privacy practices.
10. Contact for Privacy Concerns
If you have questions about our privacy practices or wish to exercise your rights, contact us at:
Email: privacy@cvisa.ca
Last Updated: January 2026
These policies are effective as of the date above and supersede all previous versions.